Loupes Specialist Certification Quiz
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1.
A customer calls in and states that their ocular has come loose, how will you proceed?
2.
When should you offer a video call?
3.
A customer calls in and states they are seeing double, they have been using their loupes since 2019. What could have caused this sudden double vision?
4.
You are assigned a Cx EP Dx form, the Cx answered: - Seeing clearly without moving glasses - They HAVE NOT adjusted focus to WD - Hands are good distance from body. How should we proceed? Comment says: "This form is stupid, my loupes were not fitted correctly"
E-mail the customer confirming that we have received the form and we would like to schedule a video call with them.
E-mail the customer a pre-paid shipping label
Call the customer and go through the diagnosis form with them to ensure accuracy
Call customer and ask if they have any questions before you send the pre-paid shipping label
5.
A customer is complaining about the field of view of his 5.0x magnification EP. What could we recommend?
6.
Cx has blank buttons and see's clearly at 19 inches. They want to see clearly at 23 inches. What buttons will we send out?
7.
Immediately after a video call, what is the first thing you should do?
8.
Which of the following platforms do we NOT offer video calls on?
9.
True or false: You are required to schedule a video call for second and third services
10.
A customer states that they never had any issues with their 2.5 Galilean loupes but now they are way to "zoomed in" with their 4.3 ErgoPrism loupes. What is most likely causing Cx issue?
11.
A cx states that they must tilt their chin up to see their patient. What issue is the Cx most likely experiencing?
12.
Cx recent Galilean service was to reduce WD from 20 to 14 inches. She states that after the service, she can see the First premolar just fine but the second and third molar are out of focus. What is most likely the issue?
13.
A customer has an Rx that has Sphere, Axis and Add corrections. They want their full Rx in their EP loupes, what type of Rx lens will we use?
14.
You are assigned a Cx EP Dx form, the Cx answered: - Seeing clearly without moving glasses - They adjusted focus to WD - Hands are good distance from body. How should we proceed?
15.
To maximize someone's depth of field when working in a mouth, what tooth should their point of focus (WD) be set at?
16.
A customer wants to return their ErgoPrism loupes because "They won't work for me" How should you proceed?
Contact the Representative to help retain the sale.
Acknowledge the request for return and try to identify the pain/issue the Cx has with the loupes.
Acknowledge the request for the return and perform a Dx/create a ticket.
Request that the customer read our reviews online to see that the ErgoPrism loupes actually work.
17.
Why would ErgoPrism loupes appear to have less magnification than traditional loupes?
18.
A customer has -F buttons, they see clearly at 21 inches. They want to see clearly at 17 inches. What buttons will we send?
19.
The point of convergence occurs at _____________
20.
ErgoPrism loupes have an adjustable focal distance (Vario WD), when a customer adjusts the Vario WD, does it change the point of convergence?
21.
After leaving log notes, what MUST you do next after completing a video call?
22.
Which of the following IS NOT one of the sacrifices typically experienced with Higher magnification?
23.
Video calls are required to be recorded. Are you required to advise the customer that the call is being recorded?
24.
A customer has 3.0x traditional loupes. What EP magnification would you recommend to this customer?
25.
A customer states they see dark shading on the inside of their loupes when using both eyes. What should you ask them next?
26.
What is the minimum amount of time you should leave in between scheduled video calls?
27.
To access EP E-mail templates in LumaBase, where will you navigate?
28.
A customer has an Rx that has Sphere, Cylinder and Axis corrections. What type of Rx is this?
29.
A customer has +B buttons and see's clearly at 20 inches. They want to see clearly at 18, what buttons will we send them?
30.
A customer calls in and states that the convergence and working distance is off, what should you ask next?
31.
What best describes a High Index Rx lens?
32.
A customer calls in and states that their EP loupes are blurry. What should you ask next?
33.
A customer adjusts the focus to their working distance but tells you that everything is still "blurry" What should you do next?
Advise the customer that the loupes can focus at almost any distance and ask them to adjust the focus again until the blurriness goes away
Go through the Dx steps to better determine what "blurry" could mean
Advise the customer that blurriness is usually related to an astigmatism and they should get their eyes checked
Advise the customer that if the nosepad/temple arms are not adjusted correctly, it may cause the blurriness.
34.
"In order to see my patient, I have to raise my chair way up!" - What is this customer most likely describing?
35.
A customer received her loupes and states when she looks at a cross, she can see a slight rise or "ghost line" on the end. She states that it affects her working when in the mouth and makes her dizzy. What is this best described as?
36.
A customer calls and states that they gave us their progressive Rx but they can only see at one specific distance. What would be the most likely cause?
37.
You are assigned a Cx EP Dx form, the Cx answered: - Seeing clearly without moving glasses - They HAVE NOT adjusted focus to WD - Hands are good distance from body. How should we proceed?
Request the customer measure how much further they need their hands from their body
Request a pre-paid shipping label be provided for this service.
Advise the customer that one of the oculars might be broken.
Call the customer and determine why they were not able to adjust the focus to their set WD.
38.
When scheduling a video call, what time-zone will we communicate and schedule in?
39.
When in a video call, you should be actively ________ the whole time.
40.
A customer states their loupes fog up. What can she try to do to remove the fog?
41.
Customer has blank buttons and see's clearly at 18 inches. They want to see clearly at 19 inches. What buttons will we send?
42.
A customer has 3.5x Galilean loupes. They are stating that when they are working in a mouth, they can only see from the Lateral Incisor to the First Molar without having to move their head. What is this customer most likely having an issue with?
43.
A customer is concerned that if they transition to EP loupes, they will not be able to talk with their patient. What would you tell them?
Advise them that they will still be able be able to use peripheral vision to easily communicate with the patient.
Advise them that this is a sacrifice that has to be made for great Ergonomics
Advise them that Flip-up option would be best if talking to the patient is important to them.
Advise them that with EP's, you will have to lift your head up and then look through the bottom of the carrier lens to talk to the patient.
44.
A customer states that when they look at the Central Incisor, everything is clear. They can see the Second molar but it is blurry unless the cx leans in closer. This issue best describes
45.
A customer (under 2 year warranty) sat on their 4.3x EP loupes and broke both carrier lens and both oculars came loose. Will there be a service fee? If so, how much?
46.
If you are unable to retain an ErgoPrism loupes sale (within 45 days) and the customer wants to return, what must you check for before proceeding with the refund?
47.
A Cx requires a progressive Rx in the carrier lens. Which frame would you NOT recommend to them?
48.
A doctor states that he needs to buy 3 pairs of loupes for his hygienist. He has been hurt before as he will buy custom equipment and then the employee will leave and the money is wasted. What could you recommend to this doctor?
ErgoPrism TTL - The Vario WD allows for customization so anyone can use them
Galilean TTL - The easiest to get used too so most employee's could use them
Prism TTL - The Prism allows for a wider FOV so almost anyone could use these loupes
Flip-up Loupes - The Flip up options will allow customizable IPD and angle allowing anyone to use them.
49.
A Doctor Calls and states that he has Galilean loupes with a +B on his right eye, and a +D on his left. His right eye see's at 18 inches, his left eye see's at 20. What button will we provide for his left eye so that he can see clearly at 18 inches?
50.
A customer states that when they look through the "bottom of their EP" they see debris inside. What should you advise them?
Our oculars are covered under a lifetime warranty and we will create a ticket
Debris in the oculars can get caught in your eyes, they need to stop using the loupes immediately.
It is normal to see debris and occlusions when looking through the bottom of the loupes. Rest assured, this will not effect what you see when using them properly.
By simply using a can of air, you can blow the debris out. Remove the buttons and blow the air right under the ocular seal.