Home └(Lesson# 7) Loupes Diagnosis └Loupes Specialist Certification Quiz

(Lesson# 7) Loupes Diagnosis

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Loupes Specialist Certification Quiz

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1. A customer calls in and states that their ocular has come loose, how will you proceed?
Advise the customer to create a ticket via LumaDent.com Create a ticket using the correct field Dx form Provide the customer the EP Cx Dx Form Create a ticket via helpdesk in Odoo
2. When should you offer a video call?
When the diagnosis is not clear Al of the above When the customer requires a second or third service When the customer is not confident in our process
3. A customer calls in and states they are seeing double, they have been using their loupes since 2019. What could have caused this sudden double vision?
The frame has been bent All of the above Loose ocular The customers eye's have changed and now require a significant Rx
4. You are assigned a Cx EP Dx form, the Cx answered: - Seeing clearly without moving glasses - They HAVE NOT adjusted focus to WD - Hands are good distance from body. How should we proceed? Comment says: "This form is stupid, my loupes were not fitted correctly"
E-mail the customer confirming that we have received the form and we would like to schedule a video call with them. E-mail the customer a pre-paid shipping label Call the customer and go through the diagnosis form with them to ensure accuracy Call customer and ask if they have any questions before you send the pre-paid shipping label
5. A customer is complaining about the field of view of his 5.0x magnification EP. What could we recommend?
Bending the frame to increase the field of view Going to a lower magnification Going to a higher magnification Changing the buttons
6. Cx has blank buttons and see's clearly at 19 inches. They want to see clearly at 23 inches. What buttons will we send out?
-J +B -H -B
7. Immediately after a video call, what is the first thing you should do?
Leave detailed log notes about the video call/Dx Request a pre-paid shipping label Create a return and a repair Send a follow up E-mail to the customer.
8. Which of the following platforms do we NOT offer video calls on?
Facetime Google Meeting Zoom
9. True or false: You are required to schedule a video call for second and third services
False True
10. A customer states that they never had any issues with their 2.5 Galilean loupes but now they are way to "zoomed in" with their 4.3 ErgoPrism loupes. What is most likely causing Cx issue?
The Working Distance The IPD The EP Angle The magnification
11. A cx states that they must tilt their chin up to see their patient. What issue is the Cx most likely experiencing?
Working Distance change IPD EP Angle Double Circles
12. Cx recent Galilean service was to reduce WD from 20 to 14 inches. She states that after the service, she can see the First premolar just fine but the second and third molar are out of focus. What is most likely the issue?
The working distance is too short Declination Angle The working distance is too far The Cx needs higher magnification
13. A customer has an Rx that has Sphere, Axis and Add corrections. They want their full Rx in their EP loupes, what type of Rx lens will we use?
Bi-focal High index Single Vision Progressive
14. You are assigned a Cx EP Dx form, the Cx answered: - Seeing clearly without moving glasses - They adjusted focus to WD - Hands are good distance from body. How should we proceed?
Call customer and confirm the Dx, ask if they have any questions before we provide shipping label Call customer and go through the diagnosis form again Call, text and E-mail the customer that we have received their form and it is under review. E-mail customer a pre-paid shipping label
15. To maximize someone's depth of field when working in a mouth, what tooth should their point of focus (WD) be set at?
Second premolar/First molar Third Molar/Wisdom Tooth Central Incisor Lateral incisor/Canine
16. A customer wants to return their ErgoPrism loupes because "They won't work for me" How should you proceed?
Contact the Representative to help retain the sale. Acknowledge the request for return and try to identify the pain/issue the Cx has with the loupes. Acknowledge the request for the return and perform a Dx/create a ticket. Request that the customer read our reviews online to see that the ErgoPrism loupes actually work.
17. Why would ErgoPrism loupes appear to have less magnification than traditional loupes?
Because with EP loupes, the Vario WD will make the magnification appear smaller Because the customer is not used to sitting straight up Because with EP loupes you are physically further away from the target Because of the pentaprism design, each time it reflects you lose magnification.
18. A customer has -F buttons, they see clearly at 21 inches. They want to see clearly at 17 inches. What buttons will we send?
+D Blank +B -B
19. The point of convergence occurs at _____________
The customers IPD The customers focal distance The customers working distance The customers set EP/Declination angle
20. ErgoPrism loupes have an adjustable focal distance (Vario WD), when a customer adjusts the Vario WD, does it change the point of convergence?
No, changing the Vario WD (AF) will NOT change the point of convergence. Yes, changing the Vario WD (AF) will change the point of convergence.
21. After leaving log notes, what MUST you do next after completing a video call?
Create a service ticket Speak with the production team Create a return and repair Follow up and recapture video call via E-mail
22. Which of the following IS NOT one of the sacrifices typically experienced with Higher magnification?
Less Depth of Field Smaller images Less Field of View
23. Video calls are required to be recorded. Are you required to advise the customer that the call is being recorded?
No Yes
24. A customer has 3.0x traditional loupes. What EP magnification would you recommend to this customer?
3.3x 6.0x 5.0x 4.3x
25. A customer states they see dark shading on the inside of their loupes when using both eyes. What should you ask them next?
Can you see clearly through each ocular individually? Are you seeing clearly at your working distance? Are your hands a comfortable distance from your body? Do you experience a headache when using the loupes?
26. What is the minimum amount of time you should leave in between scheduled video calls?
45 minutes 15 minutes 30 minutes 1 hour
27. To access EP E-mail templates in LumaBase, where will you navigate?
SOP's - EP - E-mail Templates E-mail Templates - SOP's - ErgoPrism Templates Scripts - E-mail Templates - ErgoPrism Templates Scripts - EP - ErgoPrism Templates
28. A customer has an Rx that has Sphere, Cylinder and Axis corrections. What type of Rx is this?
Single Vision Multi-Focal
29. A customer has +B buttons and see's clearly at 20 inches. They want to see clearly at 18, what buttons will we send them?
-B +D +F +E
30. A customer calls in and states that the convergence and working distance is off, what should you ask next?
What do you see when you look through the loupes? Does your Focus distance equal your working distance? Are your hands a comfortable distance from your body? Can you see out of each eye individually?
31. What best describes a High Index Rx lens?
A special kind of lens for astigmatism A special kind of lens that is required for all progressive Rx A higher quality lens that makes the lens thinner A higher quality lens that makes the lens thicker
32. A customer calls in and states that their EP loupes are blurry. What should you ask next?
Advise them of the Vario WD and ask them to adjust the focus to their WD Have you adjusted the nosepad and temple arms? Have you adjusted the IPD? Request a selfie type photo so that we can verify if the ocular placement is correct.
33. A customer adjusts the focus to their working distance but tells you that everything is still "blurry" What should you do next?
Advise the customer that the loupes can focus at almost any distance and ask them to adjust the focus again until the blurriness goes away Go through the Dx steps to better determine what "blurry" could mean Advise the customer that blurriness is usually related to an astigmatism and they should get their eyes checked Advise the customer that if the nosepad/temple arms are not adjusted correctly, it may cause the blurriness.
34. "In order to see my patient, I have to raise my chair way up!" - What is this customer most likely describing?
An EP Angle Issue A IPD issue A convergence issue A focus/working distance issue
35. A customer received her loupes and states when she looks at a cross, she can see a slight rise or "ghost line" on the end. She states that it affects her working when in the mouth and makes her dizzy. What is this best described as?
Double Circles Nausea Double Vision Astigmatism issue
36. A customer calls and states that they gave us their progressive Rx but they can only see at one specific distance. What would be the most likely cause?
The progressive Rx was received but single vision was selected. The progressive Rx was received and the astigmatism correction was NOT added The progressive Rx was received and the astigmatism correction was added The progressive Rx was received and made using all corrections.
37. You are assigned a Cx EP Dx form, the Cx answered: - Seeing clearly without moving glasses - They HAVE NOT adjusted focus to WD - Hands are good distance from body. How should we proceed?
Request the customer measure how much further they need their hands from their body Request a pre-paid shipping label be provided for this service. Advise the customer that one of the oculars might be broken. Call the customer and determine why they were not able to adjust the focus to their set WD.
38. When scheduling a video call, what time-zone will we communicate and schedule in?
The customers local time Eastern Standard Time Pacific Standard Time
39. When in a video call, you should be actively ________ the whole time.
Multi-tasking Listening Working on other projects Taking notes
40. A customer states their loupes fog up. What can she try to do to remove the fog?
Remove the buttons and leave loupes in dry place for 10-15 minutes Put the loupes in a bag of rice Advise the customer that fog is normal and to work until it goes away Advise the customer to twist the vario WD all the way out to allow the oculars to dry
41. Customer has blank buttons and see's clearly at 18 inches. They want to see clearly at 19 inches. What buttons will we send?
+B -D -B +D
42. A customer has 3.5x Galilean loupes. They are stating that when they are working in a mouth, they can only see from the Lateral Incisor to the First Molar without having to move their head. What is this customer most likely having an issue with?
Depth of Field Working Distance EP Angle Field of View
43. A customer is concerned that if they transition to EP loupes, they will not be able to talk with their patient. What would you tell them?
Advise them that they will still be able be able to use peripheral vision to easily communicate with the patient. Advise them that this is a sacrifice that has to be made for great Ergonomics Advise them that Flip-up option would be best if talking to the patient is important to them. Advise them that with EP's, you will have to lift your head up and then look through the bottom of the carrier lens to talk to the patient.
44. A customer states that when they look at the Central Incisor, everything is clear. They can see the Second molar but it is blurry unless the cx leans in closer. This issue best describes
A depth of field issue A convergence issue A field of view issue An EP Angle issue
45. A customer (under 2 year warranty) sat on their 4.3x EP loupes and broke both carrier lens and both oculars came loose. Will there be a service fee? If so, how much?
No, since they are under the 2 year warranty, there will not be a service fee. Yes there will be a rebuild fee of 500 USD Yes there will be a rebuild fee of 750 USD Yes there will be a rebuild fee of 1000 USD
46. If you are unable to retain an ErgoPrism loupes sale (within 45 days) and the customer wants to return, what must you check for before proceeding with the refund?
Is this order on a payment plan Was there a return request created before the 30 day mark See if this was a LumaDent Rep order and contact the Rep Confirm that the DOD is not 14 days passed the DOP
47. A Cx requires a progressive Rx in the carrier lens. Which frame would you NOT recommend to them?
Carbon Clariti Argon2 Infiniti
48. A doctor states that he needs to buy 3 pairs of loupes for his hygienist. He has been hurt before as he will buy custom equipment and then the employee will leave and the money is wasted. What could you recommend to this doctor?
ErgoPrism TTL - The Vario WD allows for customization so anyone can use them Galilean TTL - The easiest to get used too so most employee's could use them Prism TTL - The Prism allows for a wider FOV so almost anyone could use these loupes Flip-up Loupes - The Flip up options will allow customizable IPD and angle allowing anyone to use them.
49. A Doctor Calls and states that he has Galilean loupes with a +B on his right eye, and a +D on his left. His right eye see's at 18 inches, his left eye see's at 20. What button will we provide for his left eye so that he can see clearly at 18 inches?
+E +H +F +B
50. A customer states that when they look through the "bottom of their EP" they see debris inside. What should you advise them?
Our oculars are covered under a lifetime warranty and we will create a ticket Debris in the oculars can get caught in your eyes, they need to stop using the loupes immediately. It is normal to see debris and occlusions when looking through the bottom of the loupes. Rest assured, this will not effect what you see when using them properly. By simply using a can of air, you can blow the debris out. Remove the buttons and blow the air right under the ocular seal.