Home └(Lesson# 3) Product Knowledge 1 └LumaDent Product Knowledge 1 Quiz

(Lesson# 3) Product Knowledge 1

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LumaDent Product Knowledge 1 Quiz

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1. If a customer calls because they have a "loose ocular" does the call need to be transferred to a loupes specialist to create the ticket?
No Yes
2. True or False: LumaDent sells three different headlights
False True
3. True or False: The HL360 headlight works interchangeably with our different battery options
False True
4. What are the two primary types of loupes?
TTL and ErgoPrism ErgoPrism and Galilean TTL and Flip-up Galilean and Prism
5. Magnification is:
How big the image appears How small the image appears How much of an area you can see Your depth of field
6. Are there different cables for Flip-up and TTL loupes?
No Yes
7. Are there different cables for our (old) HLV3 and the (new) HL360?
Yes No
8. Stereo Wires can be used with our Prolux battery.
True False
9. True or False: Wires are classified as "cables without the clicker switch on the cord"
False True
10. True or False: Mono wires can be used with our Prolux battery
True False
11. True or False: Wires can be used with our UniLUX battery
False True
12. True or False: The Wavelux can be turned on/off by the button on the battery
True False
13. Mounts are composed of two parts:
The mount and the Headlight clip The linkage arm and the headlight clip The mount and the linkage arm The headlight clip and the linkage arm
14. Galilean Loupes and Prism loupes are always TTL
True False
15. True or False: To check the charge of the Airlux battery, you will hold the touch sensor and view the display on the bottom of the battery.
True False
16. True or False: ErgoPrism loupes and Prism loupes are the same thing
True False
17. True or False: Prism loupes are the same as Galilean loupes
False True
18. What does TTL stand for?
Through the Lens Talking Timmy's Laundry The Title Lens Through Thyme Lime
19. If a customer wants to Demo a product, which of the following is not a good way to do so:
Reach out to a Local Rep Go to a LumaDent Event Come into the main office Purchase and try risk free with the 45 day trial period Request a Demo Kit Loaner Loupes
20. Can the Prolux battery be turned on via the power button on the battery?
Yes No
21. IPD stands for ___________
In Position Determined Intermediate Power Distance Interstationary Portion of Diameter Interpupillary Distance
22. Convergence, the point where both oculars see one image, is set at a customers __________
Focal Point Working Distance Focus Distance IPD
23. True or False: Buttons can be removed and replaced to change a customers working distance.
False True
24. True or False: Only 5.0x ErgoPrism loupes have the adjustable working distance feature
True False
25. Do all Loupes purchases come with a carrying case?
No Yes
26. Do headlight package purchases come with a carrying case?
Yes No
27. If a customer calls and asks if our headlight can fit on their loupes/glasses, what is the answer?
Maybe Absolutely Nah I'm not sure
28. If a customer calls in for a loupes issue other than loose ocular, should the call be handled by a loupes specialist?
No Yes
29. If a customer calls in for a return, how should you respond?
"Understood, thank you, I can complete the return" "Absolutely, Let me create a return ticket" "I can definitely assist you, may I ask what the main issue is that you are experiencing?" "I apologize but refunds cannot be completed over the phone"
30. To create ErgoPrism loupes, we need all of the following except:
EP Side Photo IPD Photo Clinical Photo EP WD
31. Does LumaDent still sell the UniLux battery?
Yes No
32. How many batteries can the new case hold?
1 ProLUX 1 ProLUX & 1 WaveLUX 2 ProLUX 2 AirLUX & 2 ProLUX
33. which ocular series is known for its' weight
ErgoMax ErgoPrism ErgoAir
34. Which ocular series is known for its wide FOV?
ErgoMax ErgoPrism ErgoAir
35. How much lighter is the 360Pro than the HL360?
1 gram 0.5 grams 0.8 grams 0.7 grams
36. What is the main upgrade from the HL360 to the 360Pro?
Lighter More efficient Brighter Bigger Lens
37. Who would use the ErgoMax Series?
Hygenists Dentists Vets Surgeons
38. True or False: The HL360 LED module would fits on the 360Pro Optical Module
True False
39. True or False: The 360Pro Optical and LED module fits on both the HL360 LED and optical module
True False
40. What frames is the ErgoMax Series available in?
All of them! Argon 2 & Classic SporTi & UniTi 2 Classic & Classic Petite
41. What type of connectors does the USB ProLUX Smart charger have?
USB-C to USB USB to 3.5mm Jack 3.5mm Jack to USB-C USB-C to USB
42. What is the recommended input for the ProLUX Smart Charger
5V, 2A 5V, 1A 5V, 0.5A 8V, 1.6A
43. What is unique about this smart charger
You can plug it into any charging block It will always protect your battery LED charging indicator All of the above