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4. True or False: Whenever a customer wants to change their address, we add a new Delivery address.
5. True or False: Whenever a customer wants to change their shipping address, we will update the Contact Address
6. True or False: If you update the delivery address for a contact, it will automatically update for any orders that have not shipped and are tied to that address
7. True or False: Solution Agents can locate tickets through Contacts and HelpDesk
8. True or False: Field Reps can only locate tickets through Contacts and not HelpDesk
10. True or False: You have to copy the link from the customer preview and open it in "Incognito" mode to take payment
11. True or False: When you want to send a customer the link to pay for an order, you will click on "Generate Payment Link" and send them that link
12. What Tag will you use when a customer has cancelled an order or is returning an order for Refund?
13. If you select the Updated Loupes order Tag, will it GUARANTEE that the order is put back to it's original place in the production queue?
14. True or False: Loupes data will be transferred automatically to any Sales Order that is duplicated
17. Whenever a customer wants to cancel an order, do you need to let the Sales Rep know?